1. The service
The platform provides a shared team inbox, contact management, message templates, broadcast campaigns, keyword chatbot automation and related tools for WhatsApp Business accounts, using the official WhatsApp Business Platform (Cloud API) provided by Meta. Digilistan is a verified Meta Tech Provider. The service is provided over the web; there is nothing to install.
2. Accounts
- You must be an adult acting for a business, and the details you register must be accurate.
- You are responsible for your account credentials and for everything done by team members you add.
- One business workspace is created per registration. Roles (owner, admin, agent) control what each member can do.
3. Connecting a WhatsApp number
- You connect a number through Meta's Embedded Signup and grant the permissions shown there. You confirm you are authorised to connect that number and its WhatsApp Business account.
- With coexistence, your number keeps working in the WhatsApp Business app while it is connected here.
- You may disconnect at any time in Settings. Disconnecting stops all platform access to that number.
4. WhatsApp's rules bind you
Your use of WhatsApp through this platform is also governed by Meta's and WhatsApp's terms and policies, including the WhatsApp Business Terms, the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy. In particular:
- You may only start conversations with people who have opted in to hear from your business.
- Business-initiated messages outside the 24-hour service window must use approved message templates.
- Prohibited and restricted goods and services may not be promoted or sold in violation of WhatsApp's policies.
- We explain these rules in plain language on our WhatsApp Rules page, which forms part of these terms. Meta's own policies prevail in case of any difference.
If Meta restricts, quality-rates or bans your number or account because of your messaging behaviour, that is outside our control. We may suspend accounts whose behaviour endangers the platform or other customers.
5. Plans and fees
- Plans and prices are shown on the home page pricing section and in Settings. Plan fees are for the platform itself.
- Meta conversation charges are separate. WhatsApp conversation charges are billed by Meta directly to the payment method on your own WhatsApp Business account, at Meta's rates. We add no markup to them.
- Plan changes take effect as described in Settings: upgrades apply immediately for the remaining period; downgrades apply from the next billing cycle.
- Fees already paid for a period are not refundable except where the law requires it or we state otherwise in writing.
6. Acceptable use
- No spam, bulk unsolicited messaging, or messaging people who have opted out.
- No unlawful, deceptive, harassing or infringing content, and no attempts to disrupt the platform or other accounts.
- No resale of the service or access credentials outside your own business and team.
7. Your data and content
Your business data, contacts, templates and messages remain yours. You grant us the limited right to process them only to provide the service, as described in the Privacy Policy. You are responsible for having the right to use the contact data you import, including the required opt-ins.
8. Availability and changes
We work to keep the platform available and fast, but we do not promise uninterrupted service; WhatsApp and Meta services are outside our control and their outages can affect us. We may improve or change features; material changes to these terms will be published on this page with a new effective date.
9. Liability
To the maximum extent permitted by law, our total liability arising from the service is limited to the platform fees you paid in the three months before the claim. We are not liable for Meta's charges, for actions Meta takes on your WhatsApp account, or for indirect or consequential losses.
10. Closing an account
You may close your account at any time by contacting us or through Settings where available. We may close accounts that breach these terms, with notice where practical. On closure, data is handled as described in the Privacy Policy (deletion or anonymisation within 30 days, subject to legal retention).
11. Governing law
These terms are governed by the laws of Pakistan. Questions: admin@digilistan.com.